Responsible Gaming

Our Responsible Gaming Commitment at 89 App

Gaming should be a source of enjoyment — not stress. 89 app believes every player should play with awareness and know their limits. We are here with you — in the game and in staying safe.

18+
For adults only
24/7
Support services
100%
Self-exclusion feature
Free
Counseling Services

What does responsible gaming mean?

Responsible gaming means enjoying gaming for entertainment — knowing your budget, being mindful of your time, and playing with a clear purpose. At 89 App, the idea is simple: gaming should be fun, and should never come at the cost of your family, your work, or your financial health.

We know many people use 89 app for entertainment. But sometimes gaming can develop into an addiction. To help prevent that, 89 app has a range of protective measures in place. This page covers all those tools and guidance.

Responsible gaming is not about restrictions — it is about giving you the tools to play in a happier, more controlled way. On 89 app you can set your own limits, take a short break, or step away completely if you need to.

Important Warning

Gaming is for entertainment only. Never bet with borrowed money or household funds. If you feel gaming is getting out of control — contact 89 app support right away.

Our Commitment

89 app is committed to protecting the mental and financial well-being of every player. We treat responsible gaming not just as a policy, but as a core part of our culture.

You Are Not Alone

If things ever start to feel overwhelming, our support team is always here for you. We're not here to judge — we're here to help.

Taking a break takes courage

Whenever you feel like you need to step back, use 89 app's cooling off or self-exclusion feature. It's not a sign of weakness — it's the smart move.

89 App Responsible Gaming Tools

Special features to keep your gaming experience safe

Set Deposit Limit

Set a daily, weekly, or monthly limit on how much BDT you deposit. Once a limit is in place, you cannot exceed it. This gives you full control over your budget.

Set a time limit

Set how long you want to play each day. Once your limit is reached, 89 app will automatically alert you or end your session. This feature is highly effective for maintaining a healthy lifestyle.

Cooling Off Period

Take a temporary break lasting anywhere from 1 day to 6 weeks. Access to your account will be restricted during this period. It cannot be cancelled until the cooling off period has ended.

Self-exclusion feature

If you feel you need a long-term break from gaming, you can self-exclude for anywhere between 6 months and 5 years. Your account will be completely inactive during this period.

Set a loss limit

Set a limit on how much you can lose before betting is automatically stopped — you decide the amount. This is one of the most effective tools for protecting your finances.

Professional support

89 app's trained support team is always ready to help with responsible gaming guidance. Reach out via live chat or email — everything is kept completely confidential.

Limit types and descriptions

Limits you can set and manage yourself on 89 app

Limit type Duration Effective From Can it be cancelled?
Deposit Limit (Daily) Per day Immediate After 24 hours
Deposit Limit (Weekly) Per week Immediate After 7 days
Deposit Limit (Monthly) Per month Immediate After 30 days
Loss limit Daily / Weekly Immediate After 7 days
Time limit Per day Immediate After 24 hours
Cooling Off 1 day – 6 weeks Immediate Not Until the Set Time
Self-exclusion 6 months – 5 years Immediate Not before it expires
Decreasing a limit takes effect immediately. Increasing a limit requires a waiting period — this helps prevent overspending in the heat of the moment.

How to set limits — step by step

Set your gaming limits in just a few minutes

1
Log In to Your Account

Log in to the 89 app website or app using your ID and password.

2
Go to the profile menu

Click your profile icon in the top right corner and select "Settings".

3
Open Responsible Gaming Options

Go to the "Responsible Gaming" tab in Settings.

4
Choose Your Preferred Limit

Select whichever applies — deposit limit, time limit, loss limit, or self-exclusion.

5
Enter amount or time

Set the amount or time limit that works for you and confirm your choice.

6
Verify OTP

Confirm the change with the OTP sent to your mobile for security. Limits take effect immediately.

Warning signs of problem gaming

If any of the following apply to you, please seek help

You find yourself thinking about placing more bets just to recover what you've lost.
Hiding your gaming activity from family or friends.
Spending money meant for household or emergency expenses on gaming.
You feel restless, irritable, or anxious when you cannot play.
Gaming is affecting your work, studies, or social life.
You keep telling yourself "this is the last time" but can't seem to stop.
You are gaming with borrowed money or funds you cannot afford to lose.
Skipping sleep or meals to play games for extended periods.
If you notice even one of the signs above in yourself — pause. Contact the 89 app support team or activate the self-exclusion feature. Asking for help takes courage.

Check in with yourself — answer honestly

These questions are just for you — no records are kept

Have you spent more than your budget on gaming in the past week?

Has anyone in your family recently expressed concern about your gaming?

Do you feel moody or on edge when you are not playing?

Keep trying to win back money you've lost?

Is gaming affecting your ability to focus on work or studies?

Have you repeatedly tried to cut back on gaming but failed?

If you answered "yes" to one or more of these questions, it's time to take action. Use 89 app's responsible gaming tools or speak with our support team.

Minor Protection

89 app is strictly for users aged 18 and above. We have strong measures in place to prevent minors from accessing the platform. Age verification is mandatory at registration, and ID verification may be requested in cases of doubt.

If there are minors in your household, please use parental control software on your device. Never share your login credentials with children.

  • Age verification is mandatory at registration.
  • A national ID may be requested in cases where verification is needed.
  • Accounts identified as belonging to minors are closed immediately.
  • Parents can contact support regarding their child's account.

Contact a support organization

Gaming addiction is a mental health condition and is fully treatable. There is no shame in seeking professional help. Alongside 89 app's own support, you can also access the following types of assistance.

  • Seek advice from a local mental health service centre.
  • Talk to a trusted family member or friend.
  • Join an online support group.
  • Chat with us confidentially via 89 app live chat.
89 app's support team handles your concerns with complete confidentiality. Share what's on your mind and we'll help without judgment.

Responsible Gaming FAQ

Questions you might have

No, self-exclusion does not affect your account balance. Once the exclusion period ends, you can log back in and withdraw as normal. However, deposits and betting are not possible while self-exclusion is active.

Decreasing a limit takes effect immediately. However, increasing a limit requires a waiting period — typically between 24 hours and 7 days. This rule helps prevent impulsive overspending.

Cooling Off is a temporary break — from 1 day up to 6 weeks. During this time you can still log in but cannot place bets. Self-exclusion is a longer-term solution — from 6 months up to 5 years — where access to your account is also restricted.

Start by talking to them calmly and with empathy — no accusations or anger. Let them know about the responsible gaming tools available on 89 app. If needed, reach out to our support team — we're here to guide families too.

Yes, completely free. Deposit limits, time limits, cooling off, and self-exclusion — all features are available at no cost to every registered user. There are no additional charges for using them.

Yes, for a small percentage of people, gaming can become problematic. It is a recognised mental health concern. However, with timely action and professional support, it is entirely possible to regain control.

Play Safe, Play Happy

Start making the most of 89 app's responsible gaming features today. Your entertainment and your well-being both matter to us equally.

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